We make every effort to ensure that parcels are shipped from our warehouse as quickly as possible and delivered the next day, and the shipping cost as low as possible. To achieve this goal, we cooperate with many shipping companies, and our warehouse is open until 6.00 p.m. every day. For your convenience we offer express shipments with a guaranteed delivery time, rail and air shipments. Below we present the details of the deliveries of goods in our company. FREE DELIVERY: (DOMESTIC DELIVERY ONLY) If the order value exceeds PLN 500 (net amount after the discount), the goods are delivered at the cost of Albeco. NOTE: Free shipping is only valid for shipments in Poland with standard dimensions, it does not include rollers and long linear elements and parcels weighing more than 30 kg. It also does not apply to charges for additional services, e.g. cash on delivery, delivery on Saturday and others. Packaging details DOMESTIC DELIVERY: We cooperate with many shipping companies and the possibility of choosing the delivery by the customer. In some cases, we reserve the right to choose the delivery company ourselves, these are cases when the Customer is entitled to free delivery, and also when the products in the delivery have non-standard dimensions.  Our main freight forwarder is DHL. We encourage you to choose this company also in the case of shipment at the recipient's expense. STANDARD Package weight in kg / Net prices DPD (max length 2500 mm) DHL (max length 1000mm, FLAT base of the package) GLS (max length 2000mm and max diameter 100mm Up to 31.50 (up to 30) kg PLN 18 PLN 18 PLN 18 31.50-40 kg 1) PLN 32 - - 40-50 kg1) PLN 38 - -   Additional services (net prices) DPD DHL 2) GLS Delivery by 9.00 or 10.00 + 60 PLN +60 PLN - Delivery by 12.00 p.m. +30 PLN +30 PLN - Delivery on Saturday +15 PLN - - Cash on delivery fee +10 PLN +10 PLN +10 PLN   PALLETS (net prices) DPD DHL GLS   max 1.2x0.8x1.8 m - - 50-200 kg 98 PLN - - 200-300 kg 120 PLN - - 300-500 kg 130 PLN - - over 500 kg 160 PLN - - 1) Note! When sending a parcel, the weight of which exceeds 31.5 kg, please help the courier unloading. 2) The availability of the service on a given postal code can be checked in the Contact Center or electronic tools. OWN TRANSPORT: There is also a possibility of express delivery of goods with our own transport within the country, after individual agreement. CITY DELIVERY SERVICE: In Poznań, we deliver parcels through the MOTOKURIER company. The cost depends on the distance: PLN 15-30 gross. CONDUCTOR SHIPPING: Delivery and shipment of goods for the indicated train - PLN 140 net. Maximum package weight up to 10 kg * (optionally up to 20 kg) Details: http://www.intercity.pl/site /dla-biznesu/3053/przesylki-konduktorskie.html   INTERNATIONAL DELIVERIES (price list in EUR): TNT economy 0-5 kg ​​ 5-10 kg 10-20 kg 20-30 kg Austria 13 16 19 25 Belgium 13 16 19 25 Bulgaria 13 18 21 25 Croatia 13 18 21 25 Czechia 12 16 18 22 Denmark 13 16 19 25 Estonia 13 18 21 25 Finland * 13 18 21 25 France 13 18 20 25 Greece 13 18 21 26 Spain 13 18 21 26 Netherlands 13 16 19 25 Ireland 13 18 22 26 Lithuania 12 16 18 22 Luxembourg 13 18 20 25 Latvia 13 18 21 25 Germany 12 16 18 21 Portugal 13 18 21 26 Romania 13 18 21 25 Slovakia 12 16 18 22 Slovenia 13 18 21 25 Sweden 13 18 21 25 Hungary 12 16 18 25 United Kingdom 20 24 26 30 Italy 13 18 21 25     UPS Standard 0-10 kg 10-20 kg 20-30 kg 30-50 kg Austria 14 18 20 28 Belgium 16 19 22 36 Bulgaria 16 20 24 30 Croatia 16 20 24 32 Czechia 13 15 18 26 Denmark 16 19 22 30 Estonia 16 18 22 30 Finland * 16 19 22 spr France 16 20 22 30 Greece 16 20 24 32 Spain 16 20 24 32 Netherlands 16 20 22 30 Ireland 16 20 24 32 Lithuania 16 18 22 30 Luxembourg 16 18 22 30 Latvia 16 18 22 30 Germany 16 18 21 spr Portugal 16 20 24 32 Romania 16 20 22 32 Slovakia 13 15 18 26 Slovenia 16 20 22 32 Sweden 16 19 22 32 Hungary 13 15 18 28 United Kingdom 21 25 28 35 Italy 16 20 24 32 * there is an additional cost of 22 EUR for delivery to the following zip codes: 21630-22950, ​​39750-44970, 52720-86999, 87000-99999   TRANSPORT ORDERED BY THE CUSTOMER  ATTENTION! The costs are charged only in case of transport carried out by the customer by ordering the collection of the delivery by their courier company. Extra 2 EUR - standard orders, eg bearings, seals, etc. are packed in an outer carton. Extra 10 EUR  - order prepared on a pallet. Standard orders (e.g. bearings, housings, belts) may weigh more than 30 kg. For shafts, guides, screws, etc., the order must not exceed 30 kg, the products shall not exceed 4 m. Single rails up to 4 m long and weighing up to 30 kg are packed in a cardboard tube. Extra 10 EUR - orders packed in a crate. The order weighs more than 30 kg. The products are longer or equal to 4m.   DETAIL ABOUT PACKING: In some cases, it is necessary to pack the goods in more packages (e.g. rollers + bearings). In this case, shipping charges may be multiplied. Special cases requiring multiple packages: 1. LUBRICANTS Lubricants in packages above 1 kg (buckets) cannot be combined with other assortment due to the possibility of damaging the package with the lubricant. The small adhesives and lubricants may be combined with other goods in the shipment. All lubricants and adhesives purchased in quantities above about 20 items can be shipped in several packages due to the large volume. 2. LINE ELEMENTS About 4 pcs of guides / shaft up to 100 cm in length can be combined with a small amount of other assortment. In other cases, the line elements are packed in a separate package. Rollers, guides up to 2.5 meters long - we send via DPD, Elements longer than 2.5 m are subject to individual pricing. 3. STRIPES Multiple strips ordered at one time require consultation regarding packaging due to the large volume, similarly if strips and other assortments are combined in one order. 4. BIG SIZES All products with a diameter exceeding 80 cm which do not fit on a 0.8 x 1.2 pallet require individual pricing. Do you have additional questions? We will be happy to answer them! Contact us.

Does the product price include shipping costs? No. The delivery cost is calculated and added separately to the entire order. Does the price include a discount? The prices shown in our online store present the basic net price. If the Customer is logged in in the account and has been granted a discount, the final price is also displayed, below the original, base price of the product. What is a permanent discount and what is an internet discount? A permanent discount is a discount for regular customers of our company, it is taken into account with each order of a given customer, regardless of the method of placing the order and the availability of goods. The amount of the permanent discount is granted individually based on the cooperation so far, the volume and value of purchases and the timeliness of payments. An online discount is granted to all customers, but only for orders placed via the online store and for products available from the warehouse. The value of the internet discount is fixed at 5%. The discount is combined with the permanent discount. The discounts can sum up. How can I get a permanent discount? A permanent discount is granted to regular customers and depends on the volume of purchases made and the timeliness of payments. For one-time large orders, it is also possible to negotiate a discount ar a special price. For discounts, please contact our office. Is VAT included in the prices? No, we present the net prices - they do not include VAT.

Return of goods We encourage you to use the electronic ALBECO RETURN FORM. Returns submitted via the on-line return form will be considered as a priority. Warranty for purchased products: We guarantee the highest quality of our products in terms of materials and workmanship. Factors influencing the granting of a warranty are mounting method way of lubrication work environment In many cases these factors are unknown and difficult to pin down. Therefore, we cannot provide a clear, permanent guarantee of product lifetime. Each case of granting a product warranty is considered individually by our employees, if necessary, also by the supplier. Conditions for granting the return of goods: Albeco Sp. z o.o. guarantees the right to return the purchased goods within 14 calendar days from the date of its delivery. Only unused, undamaged, complete, undamaged goods, goods returned with the original packaging are subject to return. Acceptance of a return of goods is possible only on the basis of a paper RETURN FORM IN ALBECO and RETURN FORM ON-LINE available on the Client's account in the tab: Your account Returns of goods.     The return of the goods is accepted only on the basis of a correctly completed return form sent via the website or with the returned product. Only goods purchased from the warehouse are subject to returns, goods imported on request are not subject to returns. Goods from the following groups are not eligible for return: plumber, adhesives and lubricants, mounting accessories, heaters, pullers, pneumatics, measuring instruments diagnostics due to the inability to verify whether the mentioned device and accessories have been used or not damaged (e.g. overloaded). PLEASE NOTE: The goods must be delivered at their own expense - we do not accept shipments sent back at our expense or cash on delivery Standard orders with a value above PLN 500 net are sent at the expense of Albeco. If, after returning the goods, the invoice value drops below PLN 500, a VAT invoice will be issued to cover the costs of transport. The returned goods should be carefully packed in a cardboard box, a protective envelope or delivered in person to the Albeco branch where it was purchased. Upon receipt of the return, a correction invoice is sent with the request to return a signed copy. A refund is made upon receipt of a signed copy of the correction invoice. In case of further doubts please contact our representative.

ALBECO COMPLAINT FORM   QUALITY CLAIM (e.g. when the bearing was damaged for reasons beyond the customer's control). contact us by phone or e-mail and provide a detailed description of the situation (each complaint is unique, our representative will guide you through the complaint process and take care of your satisfaction) we carefully consider each complaint, and the goods found to be defective are sent back to the manufacturer for testing and determination of the causes of the defective work we require the returned product to be delivered complete (bearing with all rings, seals, balls) and with filled in  ALBECO COMPLAINT FORM TRADE COMPLAINT (e.g. when I received bearings with a different dimension) . prepare the invoice number and the name of the assortment item contact us by phone or e-mail describe the situation in detail (the inconsistency will be agreed with the person issuing the invoice - their personal data is given at the bottom of the invoice on the right) After acceptance and internal approval, the application will be processed and any missing or non-conforming assortment or invoice correction will be sent back immediately. DAMAGED SHIPMENT Your shipment is damaged?   We make every effort to ensure that the highest quality goods shipped by us are secured during shipment in an equally high-quality manner. Nevertheless, mechanical defects or damage may arise during the delivery of the goods. This fact should be reported to the representative of the shipping company, indicating on the receipt that the package is damaged. After prior consultation with Albeco representatives, mechanically damaged goods should be returned immediately at the company's expense. The goods will be replaced with wholesome ones.   In case of further doubts please CONTACT OUR OFFICE

PRIVATE POLICY Dear customers, In relation to the use of our products and services, you entrust us with your personal data. It is our duty to ensure the security of personal data provided to us and their proper use. This Privacy Policy governs the processing and protection of personal data in connection with the use of our website together with the online store www.albeco.com.pl. We ensure that our company strictly observes the policy of personal data security. ADMINISTRATOR AND INSPECTOR OF PERSONAL DATA PROTECTION The Administrator of your personal data is the company Albeco sp. z o.o. with headquarters in Plewiska, ul. Południowa 71, REGON number: 008328540, registered by the District Court - Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number: 0000355926. Data from our Data Protection Inspector As part of Albeco sp. o.o., pursuant to art. 37 RODO, we have appointed a person responsible for the function of the Inspector of Personal Data Protection (hereinafter: the Inspector). Contact The company Albeco sp. z o.o. has set one contact point for all personal data issues. To contact us regarding personal data, please write to [email protected] or send a letter by post to the address Albeco sp. z o.o. ul. Południowa 71, 62-064 Plewiska with the inscription "Personal data". ACQUIRING AND PROCESSING PERSONAL DATA How do we get data? We collect personal data from you through our Website and the contact forms published on it. Providing the data is necessary when registering on our Website, as well as to subscribe to our newsletter. We also collect data by storing information in text files stored in the User`s device (cookies). The scope and purpose of our use of personal data We collect, process and store the personal data and information to the extent justified by the services provided. The data includes: • first name and last name, • e-mail address, • information about the computer, the use of the Website and the number and time of its visit, as well as connection parameters (including IP address, geographic location, browser type and version, operating system, referring source, length of visits, page views and navigation paths on the Website) . • information sent to us due to the use of our Website or generated while using these services, • information sent to us directly or through the use of the Site, • any other information or personal information you have voluntarily provided to us. We process all personal data provided to us in accordance with the applicable law. We process the personal data provided to us only for the purpose and scope for which you have consented. We only collect personal information provided to us voluntarily. In some cases, voluntarily providing us with personal information may be necessary to provide services. Not consenting to their processing may result in limited access to our services. We will use the personal data provided to us for the purposes of: • Doing business We process your personal data primarily for the purpose of carrying out activities including consultancy, offering, sale and delivery of products and services. Leaving your data allows you to order products and services through the Website. • Information purposes Your data is processed in order to answer questions asked to us via the forms on the Website or by e-mail, as well as to send notifications regarding the progress of the contract. • Marketing goals We process your personal data for our marketing purposes, which means in particular sending e-mails with commercial information about products and services. • Recruitment We conduct the recruitment process in connection with the CV or other application documents sent to us. SHARING PERSONAL DATA We provide personal data provided to us to third parties only after your consent. You will be informed about the necessity of making this data available to a third party. You have the right not agree to the disclosure of your personal data to such entities. We may share your personal data with our employees, associates, subcontractors, suppliers, insurers, but only to the extent that it will be necessary for us to achieve the objectives set out in this Privacy Policy. These persons are required to keep such data confidential. The personal data provided to us may be made available to a third party only within the limits permitted by law. We may disclose your personal data to third parties, in particular: • expressing your consent to such disclosure, • when it results from the applicable provisions of law, • when we are obliged to do so by virtue of a court decision or decision of another competent authority, in connection with pending proceedings conducted by competent authorities, The personal data provided to us may be stored, processed by us and transferred between any countries and locations in which we operate to enable us to use such data in accordance with the principles of this Privacy Policy. ACCESS TO PERSONAL DATA We provide you with the right to access personal data at any time, so you can modify or correct it. You also have the right to request an update or complete removal of your personal data by us. Such request should be sent to [email protected]. Please be assured that we will take appropriate action immediately to comply with your request, provided it complies with applicable law. You can contact us at any time to find out if and how we use or intend to use your personal information. SECURITY OF PERSONAL DATA We use appropriate procedures and use appropriate technical means to protect personal data against loss, unauthorized access by third parties, improper use, alteration or destruction. However, despite the actions taken by us, with the utmost diligence, it is not possible to completely protect personal data from all existing threats. We store your personal data on servers protected in a proper way. We will only process your personal data for a period of time necessary to achieve the objectives set out in this Privacy Policy or until you request that we delete your data. INFORMATION ON COOKIES We use cookies. Cookies are computer data, in particular text files, stored in the users end device and are intended for the use of websites. These files allow to recognize the users device and properly display the website adapted to his individual preferences. Cookies usually contain the name of the website from which they originate, their storage time on the end device and a unique number. The site uses cookies to customize its content to the users preferences and optimize it in terms of usability. These files are also used to create anonymous, aggregated statistics, allowing analysis of how to use websites, which contributes to the improvement of their structure and content, excluding personal identification of the user. We use two types of cookies: • session - being temporary files, stored in the users end device until the user leaves the website, logs out or disables the web browser • permanent - being permanent files, stored in the users end device for the time specified in the cookie file parameters or until they are manually removed by the user. Personal data collected via cookies can be collected only to perform specific functions for the user. Such data is encrypted in order to prevent unauthorized users from accessing them. Managing cookie files Software used for browsing websites usually by default allows the placement of cookies on the end users device. Website users may change the settings in this regard, so as to block the automatic handling of cookies in the browser or to inform about the inclusion of cookies on the device of use. Detailed information on this subject is provided in the documentation of the web browser. Please be advised that restrictions on the use of cookies may affect some of the functionalities available on our Website, and in some cases may completely prevent the use of the Website. Cookie files are placed in the end users device and may also be used by advertisers and partners cooperating with us. The links on our Site may redirect you to other websites, e.g. our suppliers websites. We encourage you to read the privacy policy of companies cooperating with us. Cookies may be used by advertising networks to display advertisements suited to the way you use our Website. For this purpose, they may retain information about the users navigation path or time remaining on the Website. In order to manage cookie settings, select the appropriate web browser, and then follow the instructions. CHANGES IN PRIVACY POLICY We reserve that we may make changes to this document. The new version of our Privacy Policy will be published on our Website each time.